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2024
A year of wins, innovation, and big plans for the future
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Driving success in workforce engagement management

Discover the trends and must-have WEM features driving workforce success.

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Dec 2024

Get to know the vendors

Contact Center
Contact Center
Workforce Engagement Management
Platform
Best Practices
Nov 2024

Do your research

Contact Center
Contact Center
Best Practices
Platform
Workforce Engagement Management
Nov 2024

Optimize employee morale with snowballs and avalanches

Ian Storm
Best Practices
Best Practices
Employee Engagement
Nov 2024

Evaluate the need

Contact Center
Contact Center
Workforce Engagement Management
Best Practices
Platform
Nov 2024

Your KPIs are lying to you and here’s what you’re missing

Ian Storm
KPIs
Best Practices
Workforce Engagement Management
KPIs
Nov 2024

Customized learning paths for better employee development

Daniella Deloatch
Employee Engagement
Best Practices
Employee Engagement
Workforce Engagement Management
Learning Management Systems
Nov 2024

What do AI and buzzwords really mean in the contact center?

Daniella Deloatch
AI
AI
Automation
Contact Center
Webinar
Nov 2024

Vote for curiosity with the Socratic Ted Lasso Method

Ian Storm
Best Practices
Best Practices
Workforce Management

Case studies

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Sep 2024

Automotive company drives efficiency with real-time adherence monitoring

Workforce Management
Aug 2024

Sekure Merchant drove record revenue growth and agent retention

Workforce Engagement Management
Aug 2024

How ARA Diagnostics incentivized employee performance

Gamification
Aug 2024

How Aspect helped British Gas Services reduce cost and empower employees

Workforce Management

White papers

Driving success in workforce engagement management

Data sheets

Connector Data Sheets

Aspect Unified IP
Avaya Aura
Five9
NICE
UJET
Verint
Zendesk

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